Faq

Welcome to Tackof The Day Shop’s FAQ section! As fellow equestrian enthusiasts, we understand you might have questions about our premium gear and services. Below you’ll find answers to our most commonly asked questions.

Product Information

What types of equestrian products do you offer?

We specialize in premium equestrian equipment across multiple categories including:

Bandages and Wraps
Bits, Bridles and Reins
Breastplates and Martingales
Horse Boots and Studs
Horse Blankets and Coolers
Riding Helmets and Safety Gear
Grooming and Pest Control Supplies
Riding Apparel and Footwear
And much more!

Are your products suitable for both casual and competitive riders?

Absolutely! Our product range caters to all equestrian enthusiasts – from casual riders enjoying weekend trails to competitive athletes seeking performance-focused gear. We carefully select each item to ensure quality and functionality regardless of your riding discipline.

Do you offer seasonal equestrian gear?

Yes, we regularly update our inventory with seasonal items including fly apparel for summer, cooler sheets for transitional weather, and heavy-duty blankets for winter. Check our “Fly Apparel or Summer Sheets” and “Horse Blankets or Coolers” sections for weather-appropriate gear.

Ordering & Account Questions

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient payments.

Do I need to create an account to place an order?

While you can checkout as a guest, creating an account allows you to track your order history, save favorite items, and enjoy faster checkout on future purchases.

Can I modify or cancel my order after placement?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request before processing begins.

Shipping & Delivery

Where do you ship and how long does delivery take?

We proudly serve equestrian enthusiasts worldwide (excluding select remote areas in Asia and other regions). Our delivery options include:

Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after dispatch
Free Shipping: Available on orders of $50+ via EMS, delivered within 15-25 days after dispatch

Please allow 1-2 business days for order processing before dispatch.

Do you provide tracking information?

Yes! All orders receive tracking information once dispatched, regardless of shipping method. You’ll receive an email with tracking details so you can follow your gear’s journey to your stable.

Are there any additional fees for international orders?

International orders may be subject to customs fees, import duties, or taxes in your country. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.

What if I’m not home when my order arrives?

For high-value items, a signature may be required. If you’re unavailable, the carrier will typically leave a notice with instructions for pickup or rescheduling delivery. You can also use your tracking information to arrange alternative delivery options.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from the date you receive your items. Your satisfaction is our priority, and we want every product to enhance your equestrian experience. If something isn’t the perfect fit, we’re here to help.

How do I initiate a return?

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process and provide return instructions.

Are all products eligible for return?

Most items in original condition with tags attached are returnable. For safety reasons, certain items like riding helmets may have specific return restrictions. Please contact us for details about specific products.

Product Care & Usage

How should I care for my new equestrian gear?

Each product includes care instructions. Generally, we recommend:

Regular cleaning of leather goods with appropriate conditioners
Proper storage of blankets and sheets when not in use
Regular inspection of safety equipment like helmets and boots
Following manufacturer guidelines for specific maintenance

Do you offer guidance on proper tack fitting?

While we provide sizing guides for all products, we strongly recommend consulting with a professional trainer or experienced equestrian for proper fitting of tack and equipment to ensure both horse and rider safety and comfort.