Term and Conditions

Welcome to Tackof The Day Shop

At Tackof The Day Shop, we’re passionate about providing premium equestrian equipment for both horse and rider. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing our site and placing orders, you agree to these terms.

1. User Responsibilities and Account Obligations

1.1 Account Accuracy

When creating an account or placing an order, you agree to provide accurate and complete information, including your shipping address and contact details.

1.2 Age Requirement

You must be at least 18 years old to place orders on our website or have parental/guardian consent.

1.3 Prohibited Activities

• Using our website for any unlawful purpose
• Attempting to gain unauthorized access to our systems
• Placing fraudulent orders
• Misusing our return policy
• Sharing false information about products or services

2. Products and Services Description

2.1 Product Range

We specialize in premium equestrian equipment including:

• Bandages and Wraps
• Bits, Bridles and Reins
• Breastplates and Martingales
• Horse Boots and Studs
• Horse Blankets and Coolers
• Riding Helmets and Safety Gear
• Grooming and Pest Control Supplies
• And other essential equestrian equipment

2.2 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur, and we reserve the right to update product information without prior notice.

2.3 Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.

3. Ordering and Payment Terms

3.1 Order Process

Placing an item in your cart does not reserve the product. Orders are only confirmed once payment is processed and you receive an order confirmation email.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Currency

All prices are listed in US Dollars (USD). We reserve the right to adjust prices due to market changes, though orders already confirmed will be honored at the original price.

3.4 Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.

4. Shipping and Delivery

4.1 Shipping Methods

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

4.2 Shipping Areas

We ship worldwide except to select Asian countries and remote regions. Additional restrictions may apply based on carrier limitations.

4.3 Delivery Times

Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays beyond our control.

4.4 Import Duties and Taxes

International customers are responsible for any import duties, taxes, or customs fees imposed by their country.

5. Returns and Refunds

5.1 Return Policy

We accept returns and exchanges within 15 days from the date you receive your order. All items must be in original, unused condition with tags attached and in original packaging.

5.2 Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged unless defective:

• Grooming or Pest Control Supplies (opened or used products)
• Horse Care products (opened containers or used items)
• Personalized or custom-made equipment
• Items that have been used, worn, or damaged after delivery
• Products without original tags or packaging

5.3 Return Process

1. Contact our customer service within 15 days of receiving your order
2. Complete the Return Request Form
3. Wait for authorization and shipping instructions
4. Ship items using a trackable method
5. Receive refund or exchange once return is processed

5.4 Refund Processing

Refunds are processed within 3-5 business days after we receive and approve your return. Original shipping charges are non-refundable unless the return is due to our error.

6. Intellectual Property

6.1 Website Content

All content on our website, including text, images, logos, and product descriptions, is the property of Tackof The Day Shop and protected by copyright laws.

6.2 Use Restrictions

You may not reproduce, distribute, or create derivative works from our website content without our express written permission.

6.3 Trademarks

The Tackof The Day Shop name, logo, and all related product names are trademarks of our company and may not be used without permission.

7. Liability Limitations

7.1 Product Use

While we ensure our products meet high-quality standards, we are not liable for injuries or damages resulting from improper use of equestrian equipment. Riders should always inspect equipment before use and follow manufacturer guidelines.

7.2 Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to maintenance or technical issues.

7.3 Third-Party Services

We are not responsible for the actions of third-party services we use, including payment processors and shipping carriers.

7.4 Maximum Liability

Our maximum liability to you for any claim related to your use of our website or products is limited to the purchase price of the products in question.

8. Privacy and Data Protection

8.1 Data Collection

We collect necessary information to process your orders and improve your shopping experience. Please refer to our separate Privacy Policy for detailed information.

8.2 Data Security

We implement security measures to protect your personal information, but cannot guarantee absolute security of data transmission over the internet.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms and Conditions are governed by the laws of New York, United States.

9.2 Dispute Resolution

We prefer to resolve disputes amicably. Please contact us first with any concerns. If resolution cannot be reached, disputes will be settled through arbitration in New York.

10. Policy Changes

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website and become effective immediately. Continued use of our website after changes constitutes acceptance of the updated terms.